Complaints
Stage 2: Follow up complaint - Additional guidance
"Serious" gas complaints
A gas complaint is serious, if
- it alleges fatal or major injury caused through
exposure to carbon monoxide or unburnt gas, or a fire or
explosion resulting from an escape of gas
- it alleges current ill-health, e.g. tiredness or
dizziness, caused by exposure to carbon monoxide
- it relates to work that has left an appliance in a
condition that if it is operated, or left connected to a
gas supply, is an immediate danger to life and/or
property, e.g. an appliance with serious flueing or
ventilation or combustion defects when measured against
the manufacturer's instructions and/or BS 5440 Parts 1
& 2
- it relates to a dangerous gas fitting that,
following inquiries with the notifier, cannot be
confirmed as being made safe
back to Introduction : Policy
back to step 2.1
