Audit and assess

• We set up a system to investigate and analyse accidents and near misses to see where we could improve.
• We improved risk assessments by using the MAC tool.
• We arranged a series of workplace inspections.

Talk, listen and learn

• We provided refresher manual handling training.
• We asked the staff to suggest better ways to manage loads in the workplace.
• We developed and presented a toolbox talk.
• We got together with our business partners to share best practice.

Arrange and promote

• We organised a “healthy backs” promotion day for all our staff.
• We highlighted the campaign in our health and safety newsletter.
• We ran a poster competition with a prize for the winner or winning group.

Care

• We found out how to manage sickness absence and return to work.
• We set up a system to identify staff who have back problems and make sure they get help.
• We have developed a proactive rehabilitation programme for staff returning to work after injury or illness.
• We provide early referrals to physiotherapists following back injury.